FAQs

We aim to organise a convenient date and time to inspect the building, this will be confirmed via email or one of our dedicated customer care operatives, who will contact you to arrange access. Upon completion of the inspection, the final report will be issued within 2 working days, however this will depend on the complexity of the commission. Our surveyor will advise on the timescales after completing the site inspection. The service can be expedited in some cases for an additional fee.

All reports will be issued electronically (via PDF) to the contact email provided. We will retain an electronic copy of the report for 5 years. If you require a duplicate copy of the report, please contact us and we will issue the electronic version again.

As part of our ISO 14001, the company strives to reduce our carbon footprint, and we have implemented a paperless system as standard, which means all of our reports are issued electronically.

If you require a paper copy of the report, please contact our customer care team on.... to obtain a quotation. The additional fee will cover the cost of printing the report, postage and packing.

If you have any queries regarding our service, please contact our customer care team on 0330 0419 031 to discuss further and we will be more than happy to assist you.

We do operate a comprehensive corporate complaint procedure in accordance with the Royal Institution of Chartered Surveyors. Please use the following link for our company policy.